Shipping & Delivery

Please take note of the following information. Rates are determined based on the chosen product and delivery location and can be viewed on the Checkout page under the "Delivery" heading. These rates will be itemized on your invoice. Orders will be shipped in accordance with the invoice dates. The availability of purchases, orders, and deliveries is subject to the sole discretion of Aquatech Solar Technologies Pty Ltd. Deliveries are handled by third-party companies, including but not limited to QLS. We currently only ship goods within Australia and do not accept international orders through our website.

Customer  Service

Aquatech Solar Technologies Pty Ltd is dedicated to delivering excellent customer service and high-quality products. We strive to ensure that all products on our website are currently in stock and priced accurately. Our standard delivery timeframes range between 2 to 10 business days. If an ordered item is unavailable or we cannot fulfil your order, we will notify you within two business days to arrange for an alternative item, backorder, or a full refund.

Refund Processing

Please choose carefully. We do not usually provide refunds if you change your mind or make a wrong decision. You are eligible for a refund, exchange, or credit in cases where the goods are faulty, wrongly described, different from the product purchased on the website, or do not perform as expected.

Privacy & Data

Aquatech Solar Technologies Pty Ltd is committed to maintaining the privacy of your information. Any information we collect about you is kept securely and is not shared, sold, or exchanged with anyone else. We use this information to process your orders, automate rebate paperwork, and personalize your shopping experience with us. Aquatech Solar Technologies Pty Ltd uses cookies to enable you to log in to your account, maintain a shopping cart, and make purchases. These cookies are only active while you are browsing our website and do not persist on your computer. They also help us provide you with a more tailored shopping experience by displaying products that may interest you throughout our site.

When you visit our website or any other site, the web server needs to know your computer's network address (IP address) to send the requested web pages to your browser. Your IP address can be used to determine the general geographic location of your computer, but it remains anonymous. We do not keep a record of the IP addresses used to access our site, unless you have provided us with information about yourself. In such cases, we may record your IP address for security purposes, such as when finalising an order at checkout. After completing the form during checkout, your IP address will be stored along with a transaction number to track your order.

Security

When you make a purchase from Aquatech Solar Technologies Pty Ltd, your financial details are transmitted through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is estimated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support center at info@aquatechheatpumps.com.au.